A couple of days ago, I wrote about claiming a replacement for my Shokz OpenMove that wouldn’t turn on, and how surprisingly smooth the process was once I got in touch with Shokz’s customer relations team through their Lazada store. Today, the replacement arrived.
I can’t be happier.
If there’s one takeaway from this whole thing, it’s practical rather than sentimental: if you bought your Shokz headphones from their official store on Lazada or Shopee, keep the box. Keep the sticker with the serial number too. You might not need it for months, maybe years. But if something goes wrong, that little sticker is what gets you a replacement instead of a headache.
